Incident Response Services

Overview

24/7 incident response for ransomware, breaches, malware and unauthorised access: rapid containment, forensics and recovery guidance.

What Happens in the First Hours

Incident response is measured in hours, not weeks. The first objective is containment: stopping the spread, preserving volatile evidence, and confirming which accounts and systems an intruder actually touched before anything is rebuilt or wiped.

Our team works alongside your IT staff rather than replacing them, keeps a documented timeline of actions, and communicates through one channel so decisions are not lost in chat threads. Evidence handling follows a chain-of-custody standard that survives later legal or regulatory review.

After containment comes eradication, recovery, and a written post-incident review covering what failed, what limited the damage, and which controls would have detected the intrusion sooner.

If you are reading this during an incident, start with scope and containment: what is confirmed compromised, what is suspected, and which accounts may still be active. Bring whatever logs exist, even partial ones, and avoid rebuilding systems before evidence is captured.

Bringing in outside help does not mean handing over control. Your team sets the priorities, we work under your incident commander where one exists, and every action we take is logged so the post-incident review reflects what actually happened rather than what anyone remembers.

Engagement Terms for Incident Work

Incident work is scoped in stages because the situation changes. The first stage covers triage and containment under a short written authorization, and later stages are agreed as the picture becomes clear, so you are not asked to commit to a full investigation before anyone knows what happened.

Rates, response windows, and escalation contacts are agreed before work starts, including what counts as out of hours. Where an insurer or legal counsel is involved, findings can be shared in a form that supports their process without duplicating the investigation.